Privacy policy

Last updated: March 10, 2026

This Privacy Policy explains how PouchCraft (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from pouchcraft.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.

When we do, we will post the updated Privacy Policy on this page and update the “Last updated” date.

How We Collect and Use Your Personal Information

To provide our Services, we collect and have collected over the past 12 months personal information about you from a variety of sources as described below.

The information we collect and use depends on how you interact with our Site.

We may use information we collect to:

• Provide and operate our Services
• Process orders and payments
• Communicate with you
• Provide customer support
• Improve our website and services
• Comply with legal obligations
• Protect our business and users from fraud or abuse

What Personal Information We Collect

The types of personal information we obtain depend on how you interact with our Site.

When we refer to “personal information,” we mean information that identifies, relates to, describes, or can reasonably be associated with you.

Information We Collect Directly From You

Information you submit to us through the Services may include:

Contact information

• Name
• Email address
• Phone number
• Billing and shipping address

Order information

• Order details
• Billing information
• Payment confirmation
• Shipping details

Shopping information

• Items viewed
• Items placed in cart
• Wishlist activity

Customer support information

• Information you provide when contacting us for support

Providing certain information may be necessary to use certain features of the Services.

Information We Collect Automatically (Cookies)

We automatically collect certain information about your interaction with our Site (“Usage Data”).

This may include:

• IP address
• Browser type
• Device information
• Network connection information
• Pages visited and interactions on the Site

We collect this information using cookies, pixels, and similar tracking technologies.

Information We Obtain From Third Parties

We may receive information about you from third parties, including:

Shopify
Our website is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products.

Payment processors
Payment processors collect payment information to process transactions and fulfill orders.

Marketing and analytics partners
These partners may collect information about your interactions with advertisements, emails, and the Site.

Information received from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information to:

• Process orders and payments
• Ship products
• Send order confirmations and updates
• Manage customer accounts
• Handle returns or exchanges
• Allow product reviews

Marketing and Advertising

We may use your information to send marketing communications and display advertisements related to our products or services.

You can unsubscribe from marketing emails at any time.

Security and Fraud Prevention

We may use your personal information to detect, investigate, or prevent fraudulent or malicious activity.

Customer Support

We use your information to respond to inquiries and provide support.

Cookies

Like most websites, we use cookies to improve your experience.

Cookies help us:

• Remember preferences
• Analyze website traffic
• Improve website performance
• Personalize advertising

For more information about Shopify cookies, visit:

https://www.shopify.com/legal/cookies

Most browsers allow you to control or disable cookies through browser settings.

How We Disclose Personal Information

We may share personal information with:

Service providers

• Payment processors
• Shipping providers
• Analytics services
• Customer support tools

Marketing partners

We may work with marketing partners to display advertisements and analyze marketing performance.

Legal requirements

We may disclose personal information when required by law or to protect our rights and services.

User Generated Content

The Site may allow users to submit reviews or other public content.

Any content posted publicly may be visible to others. We are not responsible for how third parties use information that you choose to make public.Third-Party Websites

Our Site may contain links to websites operated by third parties.

We are not responsible for the privacy practices of third-party websites and recommend reviewing their policies before providing personal information.

Children's Data

Our Services are not intended for children.

We do not knowingly collect personal information from individuals under the age of 16.

If you believe a child has provided us with personal information, please contact us so we can delete the information.

Security and Data Retention

We take reasonable measures to protect your personal information. However, no system is completely secure.

We retain personal information only as long as necessary to:

• Provide services
• Maintain records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access your personal information
• Request deletion of your information
• Correct inaccurate information
• Receive a copy of your data
• Opt out of targeted advertising

You may exercise these rights by contacting us.

We may need to verify your identity before fulfilling certain requests.

Managing Marketing Communications

You may unsubscribe from marketing emails at any time using the unsubscribe link in our emails.

Even if you opt out of marketing communications, we may still send transactional messages related to your orders.

International Users

Your personal information may be transferred and processed outside of your country, including in the United States.

Where required by law, we rely on legally recognized safeguards for international data transfers.

Contact

If you have questions about this Privacy Policy or your personal data, you may contact us at:

support@pouchcraft.com  
PouchCraft  
Davie, Florida, United States