Shipping policy
Regular Shipping
After your order is placed, please allow 48–72 business hours (excluding holidays) for processing and fulfillment.
Orders are fulfilled Monday–Saturday.
Orders placed after 12:00 PM on Saturday, or anytime on Sunday, will be processed and shipped on the following Monday.
Once your order ships, you will receive a tracking number via email. Please note that processing time does not include shipping transit time.
Tracking & Delivery
If you have not received your tracking information within the processing window, please contact us at support@pouchcraft.com.
Once a package has been transferred to the shipping carrier, delivery timing and handling are the responsibility of the carrier. For delivery-related questions or delays, please contact USPS, DHL, or your local carrier directly.
Order Issues
If there is an issue with your order (incorrect item, damage, etc.), please contact us within 48 hours of delivery at support@pouchcraft.com so we can assist you.
Returns
Returns may be requested within 7 days of delivery and items must be returned unused and in their original packaging.
Please refer to our Returns & Refund Policy for full details.
Delivery Confirmation
Orders that are marked “Delivered” by the shipping carrier (such as USPS or DHL) are considered successfully delivered and are not eligible for replacement or refund.
If you believe your package was misdelivered or stolen, please contact the carrier directly to file a claim.